Introduction
This document establishes the terms and conditions governing the use of this website (www.pikolin.com) (hereinafter, the “Conditions”) in line with current law on the matter. We recommend you carefully read these Conditions, our Cookies Policy, Privacy Policy and Legal Disclaimer before using this website. By using this website, you are declaring you are aware of being bound by these Conditions and the legal disclaimers on the website, therefore if you do not accept all the Conditions and the Data Protection Policy, you should not continue on this website.
If you have any questions about these Conditions or the Data Protection Policy, don’t hesitate to contact us using the contact details provided.
Our details
The party responsible for the sale of items through this website is:
Business name: PIKOLIN, S.L.
Address: Ronda Ferrocarril nº 24, Plataforma Logística Zaragoza (PLAZA), 50197 – Zaragoza (Spain).
C.I.F. (Tax ID Number): B50032200
Registered in the Zaragoza Companies House in Volume 958, Folio125, Sheet Z.864, Entry 1
Email: ecommerce@pikolin.com (Please use the subject lines “Suggestion” or “Claim”)
Phone number: 34 976 300 874
Your details and visits to this website
Any information or personal details you provide will be processed according to the provisions of the corresponding Legal Disclaimers on this website. By using the website, you are declaring you are aware of the processing of said information and that all the data you provide is truthful, accurate and real.
Use of our website
By using this website and placing orders through it, you are undertaking to:
I. Make use of this website solely for placing legally valid orders or submitting queries.
II. Not place any false or fraudulent orders. If it can reasonably be considered that the order placed falls under this category, we are authorised to void it and contact the pertinent authorities.
III. Provide us with your truthful, accurate email address, post address and/or other contact details. Furthermore, we may use said information to contact you if necessary for the purposes established in our Privacy Policy. If you do not provide all the information we need, we will not be able to process your order.
IV. In placing an order through this website, you are declaring that you are 18 years of age or older and have the legal capacity to enter into binding contracts.
Our right to modify these conditions
We reserve the right to modify these Conditions at any time. Users will be notified of any substantial modifications to them on the website. Any modifications will never be retroactive and, except in specific exceptions, will apply from publication of the corresponding notice.
If you do not agree with modifications, we ask you to please stop using the website.
Applicable Law and Jurisdiction
The use of our website and the contracts to purchase products through this website shall be governed by Spanish law.
Any issues that may arise with regard to this website or said contract shall fall under the non-exclusive jurisdiction of the Spanish courts.
If you are purchasing products as a consumer, nothing in this clause shall affect the rights afforded you as such in applicable law.
Comments, suggestions, complaints and claims
We will be happy to receive your comments and suggestions regarding our website via the contact channels provided at the beginning of these Terms and Conditions.
We have official claims forms available to all users and consumers. You may request them via the contact channels provided in this text.
Complaints and claims lodged through our customer service department will be handled as quickly as possible and always within the legally established timelines.
If you, as a consumer, believe your rights have been infringed on, you may contact us with your complaints at the email address provided at the beginning in order to request an extra-judicial resolution.
If you have any problems, you can contact us via our website. Additionally, the European Commission, through Regulation (EU) 524/2013, provides a platform to resolve disputes online, available here: http://ec.europa.eu/consumers/odr/. As a consumer, you may also lodge claims through said platform, even though we are not part of it.
You can download our withdrawal form here.
This latest Policy is from: 7 January 2020.
